Roasted Coffee Returns (please see below for equipment returns)
We have a 7-day return policy for roasted coffee, which means you have 7 days after receiving your item to request a return.Â
To be eligible for a return, your coffee must be at least 75% present and in its original packaging. Youâll also need the receipt or proof of purchase.
To start a return, you can contact us at Bendixcoffee@gmail.com. If your return is accepted, you are responsible for returning item via a drop off or shipping to our roastery. Send items to 27751 County Road 26 Elkhart, IN. 46517, shipping fees are not refunded. Items sent back to us without first requesting a return will not be accepted.Â
You can always contact us for any return question at Bendixcoffee@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. If there is damage to your order from shipping, you must fill out a claim from the carrier before contacting us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Â
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges can be made on items that are sealed and unopened. Once a return is accepted, return your unopened item for the item you intended to purchase.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Equipment
All commercial/home and used equipment are final.
Damaged Equipment
Damaged equipment must be reported to us immediately. If it is determined that the damage is extensive, a claim must be filed with UPS, the claim must be filed by the customer. UPS will pick up the equipment and inspect the damages. Once we receive notice that the claim has been filed, we will send the replacement machine.
Defective Equipment
Defective equipment must be reported within 30 days of receipt. The customer should report any issues directly to the us. Our service technicians will diagnose the issue and work with the customer to send out the part and offer telephone/email assistance to replace the part. If the customer is unwilling to work with the Service Department for a simple fix, they may return it to us for repair and will be responsible for the cost of shipping. Should the Service Department deem the necessary repair to be unreasonable for customer to perform, it will be returned to us for repair and we will pay the shipping costs. If the machine cannot be repaired by the customer and must be returned to us, it will be replaced or repaired, whichever is deemed appropriate by the service department.
Defective machines must be repaired or replaced, otherwise it is considered buyer remorse and the restocking fee of 25% will apply if returned to our warehouse. Customer will be responsible for the cost of shipping to us and back. Must be shipped via UPS or Fed ex and fully insured against any shipping damage. USPS cannot be used to ship an espresso machine or grinder.
Buyerâs Remorse
This includes return for any reason other than damaged or defective. Distributor policy does not include a customer buyerâs remorse return. 25% re-stocking fee plus all shipping charges if returned to our warehouse. This includes the original shipping cost to ship to you and return shipping back to us, if any. You are responsible for all arrangements for return of the item, such as obtaining UPS shipping. The equipment must be clean and in âlike newâ condition with no sign of abuse, misuse, or missing items and in original packaging. Commercial Espresso machines cannot be returned.
⢠All Espresso machines must be properly drained of all the water from the machine before packing.
⢠All Grinders must be free from any grounds in machine before packing
⢠All original items must be included in your return; example, all packing material, plus items that are a part of the machine. (Ex: portafilter, lids, baskets, hoppers, waterlines.)
⢠Must be shipped via UPS or Fed ex and fully insured against any shipping damage. USPS cannot be used to ship an espresso machine or grinder.
3. Each machine will undergo an inspection and no refund will be issued until inspection is completed. Inspection will be completed within 10 business days. Any package returned without authorization will be refused.
Damaged Equipment shipped on Pallet Pallet must be fully inspected before signed for at delivery. Any and all signs of damage must be notated on the Bill of Lading. Once the pallet is accepted, it must be opened and inspected immediately (even if there is no visible damage to the outside of the box/s), and damage must be reported to us. Damage claim must be filed within 24 hours of delivery or claim will be denied by trucking company. Document the damage with pictures of the outside of the pallet and all damage found on the machine/s and forward to us when reporting the damage. Our Warehouse secures all machines, parts, boxes and accessories to the pallet and then wraps the entire pallet with stretch/shrink wrap. Shipping labels are affixed to the stretch/shrink wrap.